Terms and Conditions
Art. 1 Parties
Supplier: The company RDC WEB s.r.l., having its registered office in Piazza Monsignor Arezzi n° 1, 97100 Ragusa (Italy), VAT (P.IVA) 01550710881. [Hereinafter: "(The) Supplier", "we", or "www.autoparts-rdc"].
Client: The person identified in the registration form. [Hereinafter: "(The) Client"; "you"].
Art. 2 Scope of the Service
The Client can see and purchase spare parts and accessories on the online shop (in the form of e-commerce) provided by the Supplier. The Client can see the online price list, and purchase products according to the Terms and Conditions hereby.
Art. 3 Acceptance of the Conditions of Purchase
The contract will be concluded after the Client will have purchased at least one product on the website www.autoparts-rdc.com, by following the guidelines thereby.
Before purchasing any products, the client must read carefully the following Terms and Conditions, which form part of the contract. By confirming the Purchase Order, the Client accepts the Terms and Conditions hereby, as well as the above mentioned guidelines.
www.autoparts-rdc.com reserves the right to update and modify these Terms at any time and from time to time. If these Terms change, the revised Terms will be posted on the website and we will change the updated version. By submitting the confirmation of the Purchase Order, the Client accepts these Terms and Conditions, including the following Terms of Payment, and declares to accept all the guidelines on the website.
Art. 4 Purchase Order
Every Purchase Order contains a number of order, the date when it was sent, the details of the product(s) purchased, along with the price, delivery costs, and the total cost of purchase (VAT included).
To accept the Purchase Order, the Supplier must submit a written confirmation to the Client's email address provided by the Client in the registration form.
Art. 5 Availability
If we have insufficient stock of a product, you will be notified of this within 3 days after your order has been received, the order will be cancelled and you will be given a refund. The unavailability of one or more products does not give the Client the right to cancel the entire order.
The Client waives any right to compensation or damages. Should the Supplier refuse to accept the Purchase Order, the Supplier does not take any contractual or extra-contractual responsibility for direct and consequential loss or damage.
Art. 6 Price
The price of the goods shall be as stated on www.autoparts-rdc.com, and it represents an offer, pursuant to art. 1336 c.c. ["Code of Civil Law of Italy"].
Unless otherwise stated in writing, all prices are in EUR and VAT inclusive, in compliance with the Italian law. The Supplier is not responsible for any taxes the Client may be charged according to the law of other Countries.
All prices do not include delivery costs, which are always at the Client's expense. The validity of the prices on the website is strictly limited to the time in which the Client submits the order to the Supplier.
For each order made by the Client, an invoice will be issued. The invoice (in .pdf) will be sent to the Client within 10 days after dispatching the goods, pursuant to art. 14 D.P.R. 445/2000 and D.L. 52/2004. The Client's information in the invoice will be the ones written in the registration form.
Art. 7 Payment Options
The Client has the right to choose between different methods of payment:
- Bank Transfer to RDC WEB s.r.l. (IBAN-IT80T0200817004000102951248 BIC: UNCRITM1K68).
- Credit Card, via Paypal (accepted credit cards includes: Visa, Visa Electron, Mastercard, American Express, PayPal debit card, Carta Aura).
Should the Client choose to pay via Bank Transfer, the goods will be dispatched only upon receiving of the confirmation of the payment by the Supplier's bank. If you want your order to be processed more quickly, please send your bank transfer invoice to [email protected], or send it by fax to (+39 ) 932 1846276.
The contract is concluded online, upon successful payment. Payment shall be made within 7 days from the date of purchase. Failure to comply will result in cancelling of the order.
Art. 8 Delivery Options, Costs, and Times
Orders will be placed for Express Delivery.
All delivery costs are at the Client's expense, except for those products where "Free Delivery" is available.
Delivery costs vary according to the weight and volume of the goods, as well as destination address, and possibility of dispatching items together. They always include packaging costs. The total delivery charge for the order will be displayed on the invoice.
We deliver goods everywhere in Europe, except Switzerland, Norway, Cyprus, Malta, Canary Islands, Ceuta and Melilla, Andorra, Gibraltar, Channel Islands, Isle of Mann, and PTOM (French Overseas Departments and Territories).
For shipments abroad, in case the shipping company indicates the customer’s provided address as “remote delivering area”, the supplier will reserve the right to charge the customer of an extra fee of £ 20,00 to the shipment total amount. The customer can accept the payment of extra fee or break the contract anyway.
Delivery to France, Belgium, Germany, Austria, Spain, and United Kingdom takes 4-5 days from the dispatching of the goods. Delivery to every other country in Europe takes 5-8 working days. The above mentioned delivery times are only an estimate. Goods will be always delivered within 30 days from the receiving of the order/payment.
www.autoparts-rdc will not be liable for any late delivery or failure to delivery which may occur in case of force majeure or acts of God.
Express Delivery delivers your order from Monday to Friday, from 9.00 am to 6.00 pm. The Client or an authorized person should be present at the destination address to sign for the package.
Should the Client not be present, a second attempt to deliver the shipment will be made within the next 24-48 hours. In case nobody will be present to sign for the package, the Client will be contacted to arrange another time for the delivery of the order. The Client agrees to pay the shipper any costs they incur in forwarding, disposing of or returning the shipment and their charges (if any) for making a third or more delivery attempt, and for the agreed appropriate next action, including the temporary stocking of the goods.
When goods are delivered, the Client shall check:
- that the number of the packages which are being delivered is the same as displayed on the transport document;
- that the package and its sealing materials (adhesive tape, steel strip) are not torn, damaged, or wet.
In case of the package and/or the product is damaged, or the number of packages as displayed on the transport document is different than the number of packages delivered, damages or difference in numbers shall be immediately notified to the Supplier by writing "TO BE INSPECTED" on the Proof of Delivery. The Client's right to claim damages against the Supplier will be extinguished if the Client signs the Proof of Delivery.
The Client must verify if the shipment was in good condition within 5 days after delivery, regardless of the condition of the package and its sealing materials. The Client may by written notice (by email or fax) to the Supplier notify if any of the goods is damaged or fail to meet requirements specified herein. If we do not receive your notice within 5 days after delivery, your notice will be rejected.
If the shipper is unable to complete the delivery of a shipment for whatever cause for which neither the Supplier, nor the shipper can be held responsible, your order will be deleted. The Client will be refunded for the total cost of purchase.
In accordance with current regulation the goods travel at the supplier’s risk. The customer will be made responsible of the loss and damage of items only after s/he comes into possession of it/them effectively.
Art. 9 Client's Obligations
For the fulfilment of this contract and for every communication between the Client and the Supplier, the Client must use her/his real personal information (e.g.: date of birth, name, surname, ...) to fill up the registration form.
Any update to the Client's personal information shall notified to the Supplier in writing.
The Client shall provide the Supplier with a valid email address, so that the Supplier can send the Client the confirmation of the order or any other communication.
The Client is responsible for entering right data on his personal information. He thus holds the Supplier harmless from any responsibility for the issuing of wrong fiscal records.
Art. 10 Warranties
In compliance with D.L. 24/02, all our products have an insurance covering up to 24 months. The Client agrees to keep the invoice he will receive by email in .pdf, which is necessary to get assistance for the product(s) purchased.
Pursuant to D.L. 24/02, the commercial guarantee covers up to 24 months, and it applies to products failing to meet the requirements, provided that the Client makes a proper use of the product, and the product is properly installed.
This guarantee is for private consumers only (i.e.: any natural person purchasing goods for private purposes, or any individual purchasing goods without writing his/her VAT number).
The Supplier is responsible for any faults in the products at the time of delivery.
If the contract of purchase includes the installation of the product(s), their failing to meet the requirements deriving from a wrong installation can be considered as a fault in the product(s). Should the product develop a fault, the Supplier shall repair or replace the product or its spare parts (free of charge), reduce the total cost of the product, or terminate the contract.
If your product developed a small fault, and it was impossible or too expensive for the Provider to repair or replace it or its spare parts, the Client has no right to terminate the contract, but has a right to claim a reduction in price.
Pursuant to D.L. 24/02, if the expert inspection reveals that the product does not fail to meet the requirements, the Client will bear all the costs for the inspection and repairing, as well as freight cost -if any.
Shall the Provider not be able to repair or replace the product, the Client will be either given a new product with the same or better quality, or be refund for the total cost of purchase, at the Provider's discretion.
The Client waives any right to compensation or damages, should the Provider be unable to repair or replace the product in time.
If according to the provisions of the guarantee, the product shall be returned to the Provider, the provisions under the Return Policy clauses apply.
The guarantee covering up to 24 months is extinguished if any alterations of the product occur (including in its painting), damages deriving from wrong installation or repairing, negligence, accidents, fire, thunderstorms, earthquake, or any acts of God.
Art. 11 Complaint, Delay, Replacing
The Client has the right to notify the Provider in writing of any problems he may face with the product (such as shipment delivered to the incorrect address, delay in delivery), by calling (+39) 932 248359, or sending an email to [email protected], or faxing to (+39) 932 1846276.
If the product delivered is not the product named on the Purchase Order, the Client shall notify it within 5 days upon delivery of the shipment so to receive the right product. In this case, the Provider shall replace the product with the right one, provided that the wrong product is returned to the Provider without it being damaged. All the products shall be returned to the Provider along with their original package. If the product delivered is not the product named on the Purchase Order, all costs are the Provider's responsibility.
Art. 12 Returning the Shipment and Termination
Returning Your Product
We offer our Clients a service called "Returning Your Product". This is a straightforward service enabling the Client to return the product purchased and terminate the contract of purchase, if all applicable laws and regulations have been complied with. "Returning Your Product" is an optional service, and a charge will be applied for it.
This service costs £ 15.00 (£25.00 for bulky items such as: bumpers, fenders and roof boxes) and it includes the issuing of the shipping notice, package pick-up at the Client's address, and the shipment to the Provider's address. This cost will be deducted from the total amount the Client will be refunded of. Should the Client use this service due to Provider's responsibility, the service will be provided at no charge.
To use this service, the Client shall get in touch with our customer service by phone or by email, and arrange a date for the shipper to pick up the package.
In every other case (including the products not being damaged, or unavailability of the service), the provisions under the following Termination clause applies.
1) Pursuant to art. 64 D. Lgs. n. 206/2005 and to art. 52 D. Lgs. n. 21/2014, the Client can terminate the contract of purchase at any time, without any liability to the Client and without providing reasons for that to the Provider by 14 working days from the delivering date, unless the conditions contained in the following 2), 3) and 4) paragraphs applie.
2)The customer can exercise his/her right of withdrawal by sending to the Supplier a written notice before the withdrawal period deadline. To this purpose s/he can use the Withdrawal Form provided by the supplier or produce any other explicit declaration of his/her decision of breaking the contract. The notice must sent by:
- registered letter to: RDC WEB s.r.l., Piazza Monsignor Arezzi 1, 97100 Ragusa (Italy); or:
- fax to: +39 932 1846276; or
- email to: [email protected]
The withdrawal notice received, the supplier’s Customer Service will send confirmation and communicate to the customer (by email) the address to which s/he shall send the item/s. The shipping fees for withdrawal are at the Customer charge. For bulky items, which cannot be shipped by post, the supplier will manage/organise the withdrawal shipment, by charging to the customer £ 15.00.
The rendered item must be carefully packed in its original packaging, with all its original content, and sent to the provided address. The shipment must take place by period of 14 days after the customer’s notice of withdrawal. The item/s received, the supplier will verify its entirety and will confirm to the customer. The supplier will refund the amount paid by the period of 14 days after the customer’s notice of withdrawal; however, the supplier will reserve the right to hold the refund until the reception of the item/s or the customer’s evidence of shipment. The supplier is not obliged to refund the customer for additional fees s/he paid for a better delivering method compared to cheapest one offered by the supplier. The refund will follow the same method the Customer chose for the first purchase, by banking transfer with a value of up to 14 days from the date on which the supplier is informed by the customer of the decision to break the contract. The effective period for the refund will depend on the banks involved. The customer will not be charged of extra fees deriving from the banking transfer.
3) The right to terminate the contract can be exercised only on the product as a whole: it is thus not possible to exert this right on its spare parts. The product purchased with all its parts shall be returned in its package (including the documents contained in it). In case the shipment was delivered in bad condition, we will notify it to the Client within 5 days after receiving the goods, in order to enable the Client to give notice about the damage to the shipper, and claim for it (provided that the goods were covered by insurance). The Client holds the Supplier harmless from and against all claims, costs, liability and expenses arising by reason of loss, damage or theft to any shipments at the Client's expense, for which no insurance has been previously arranged.
4) The right to terminate the contract extinguishes, if the goods are returned in bad conditions. Examples of other circumstances in which this right extinguishes include, but are not limited to, the following: a) If the good is not returned in its original package; b) If some parts of the good are missing (accessories, spare parts, ...); c) If the good was damaged before it was shipped; d) If the good was kept in bad condition. The customer is not made responsible for the lost of value of the goods deriving from the handling of the same goods s/he needs to evaluate the good nature, characteristics and operating principles.
In case the right to terminate the contract extinguished, the Provider will return the product to the Client.
Art. 13 Liability
We will not be liable for not fulfilling our obligations under the contract in case any circumstances beyond our control such as (but not limited to) the following occur: fire, explosions, strikes and lockout, earthquakes, flooding.
We will not be liable if we do not fulfil any obligations towards the Client and/or any third parties, for any loss of income, loss of profits, or any indirect, incidental, special or consequential damages or loss arising from the above mentioned circumstances.
The Provider is not responsible for any third parties making any illicit or fraudulent use of credit cards at the time the Client purchases the products online. The Client's customer credit card details and data are processed by the payment service provider, and the Supplier has no access to them. Once the payment has been processed, the Client will be redirected automatically to the Provider's website.
Art. 14 Legal Validity of Emails
The Client agrees that the email sent by the Provider, including emails containing and related to the purchase order, as well as any other electronic message displayed on our website, have a legal validity. The Client hence waives hereby any right to reject their legal value.
in accordance with art. 13 and 14 of the EU Regulation 2016/679 dated 27/04/2016
RDC WEB srl constantly strives to protect the online privacy of its users and to this end informs you that the personal data you provide, or that it collects from third parties, will be processed in compliance with EU Regulation 2016/679 of 04/27/2016 (General Regulation for the Protection of Personal Data - GDPR), hereinafter referred to as the "Regulation”; RDC WEB provides hereby to the "Data Owner", the information relating to the processing.
The Data Controller (hereinafter "Controller") is RDC WEB srl having its registered office in Ragusa (RG), Piazza Monsignor Arezzi 1, VAT No.: 01550710881, Enterprise Register Number: RG-128584, certified e-mail address: [email protected].
For any information concerning the processing of personal data, you can also contact the Data Processor at the following address: [email protected]
Types of Processed Data
The Controller will process the data included in the definition set out in Article 4 (1) of the Regulation, hereinafter "Personal Data", including, but not limited to: personal data, accounting data, tax data, telephone numbers, e-mail address and other data necessary or related to the provision of the services covered by the activity of the Controller.
Personal Data may be collected by the Controller or by third parties appointed as Persons Responsible or Authorized on the basis of the activity carried out and will be processed in a lawful and correct manner exclusively for the following purposes:
- contractual purposes, connected and instrumental to the enforcement of the sales contract and subsequent management of the services related to the contract;
- fulfilment of legal, accounting and tax obligations;
- information purposes concerning commercial activities carried out directly by RDC WEB srl including the promotion of additional products and services carried out both with automated means (eg electronic mail) and traditional means (eg telephone, mail);
- communication and / or transfer of data to third parties (other than the parties referred to in point c) for the promotion and / or sale of products and services, using traditional and / or automated methods.
The processed data are updated, appropriate, complete and not in excess in relation to the purposes listed above for which they are collected and subsequently processed.
Legal basis of the processing
For the purposes referred to in point 3.a, the legal basis for the processing of Personal Data is based on the activity carried out by the Data Controller: sale of accessories and spare parts for cars through electronic channels and specifically through the website www.autoparts-rdc.com, on the execution of the contracts stipulated on the website and on the provision of information and / or estimates services requested by the Data Owner.
For the purposes referred to in point 3.b, the legal basis for the processing of Personal Data is based on the fulfilment of legal obligations.
For the purposes referred to in point 3.c and 3.d the legal basis for the processing of Personal Data is based on the consent of the Data Owner.
Sources of Personal Data
The personal data necessary for the performance of the services by the Controller and for the achievement of the purposes referred to in paragraph 3 are acquired in the following ways:
- directly from the data owner, at the time of the registration on the website www.autoparts-rdc.com or of the completion of a purchase without registration, or when sending a request for information or quote through the web contact form present on the above said website.
- through third parties (for example Paypal, Ebay and Amazon). In this case the consent to the processing has already been provided by the data owner to Paypal, Ebay and Amazon at the time of registration to the relevant websites.
- Processing methods and web site Safety measures
Personal Data is processed using IT tools, in a manner related to the purposes described above and in such a way as to guarantee safety and confidentiality of the data.
Data will be stored with the necessary technical and organizational measures to minimise the risk of destruction or loss, unauthorized access or unauthorized processing, including but not limited to: SSL certificate on corporate domain, use of secure Amazon Web Service servers in Ireland and proprietary servers protected by firewalls, back-up copies of data, access to data management platforms permitted to Authorized personnel only.
The processing is carried out directly by Controller's organization, by its managers and / or persons authorized to the processing.
Legitimate interests pursued by Data controller
Legitimate interests pursued by Data controller in data processing consist in fulfilling contractual obligations agreed by the parties. Pursuant to art. 6, the lawfulness of the processing is based on the consent expressly given by the data owner through the online platform on the website of the Data Controller.
Provision of data and mandatory or optional nature of the provision of data
Without prejudice to the autonomy of the Data Owner, the provision of data can be:
- strictly necessary to the provision of the service (point 3.a)
- required by law, regulations or European rules (point 3.b)
- optional for the purpose of carrying out information and commercial promotion activities (point 3.c, 3.d)
Failure to provide one or more data whose processing is required for the purposes referred to in points 3.a) and 3.b) will make it impossible to carry out the activities necessary for the provision of the services / products requested by the Data Owner. In case of refusal to provide data, it will be impossible to complete the registration and / or purchase process and the Data Controller will not be able to fulfil the contractual obligations.
Failure to provide the data for the purposes referred to in point 3.c), 3.d) will not entail any consequences on the legal relationships being established or already existing, but precludes the possibility of carrying out the activities specified therein.
Data Owner may withdraw his/her consent at any time. Withdrawal of consent does not affect the lawfulness of data processing based on consent prior to revocation.
Communication of your personal data to third parties: categories of recipients of personal data
Personal Data will be processed by the Data Controller, by the Data Processors appointed by the Data Controller and by the specifically authorized data processors. Personal data may not be disclosed, but may be communicated to third parties for specific purposes.
The data you have provided may be communicated for the purposes referred to in points 4.a) and 4.b) to third parties in a contractual relationship with the Data Controller. Such third parties are appointed as Data Processors and include:
- companies, institutions, banks and financial intermediaries for the execution of stipulated contracts or for the provision of related services, including the request for comments and / or feedback;
- companies providing packaging, logistics and shipping / delivery services of the products covered by the stipulated sales contracts;
- professionals, associated professionals, consultants or counterparties who participate in the execution of the assignment;
- persons providing services for the management of the IT system, or for the e-commerce available on the website;
- companies that carry out transmission, transportation and sorting of communications with customers;
- private persons that carry out activities of control, revision and certification of the activities performed by the Data Controller;
The data you have provided may be communicated, as a consequence of inspections or verifications, to all the inspection bodies responsible for checks and controls concerning the regularity of the legal obligations.
The communication of the data to the categories of subjects indicated above is a necessary requirement for the stipulation of the purchase contract, since in the absence of the consent of the data owner to the communication of the same, RDC WEB Srl will not be able to provide the contract services.
Furthermore, for the purposes referred to in points 3.c) and 3.d), the data may be communicated to other third parties with whom the Data Controller has entered into agreements aimed at the commercial offer of goods or services.
The lists of recipients and Data Processors are constantly updated and available at the administrative headquarters of the Company in Piazza Monsignor Arezzi 1, 97100 Ragusa (RG).
Furthermore, some categories of persons, as Authorized Data Processors, will be able to access your personal data for the purpose of fulfilling the tasks assigned to them. In particular, the Data Controller has appointed as authorized data processor of the data concerning data owner: the employees of the Data Controller, including system administrators, for the purpose of fulfilling the tasks assigned to them, temporary workers used by the Data Controller, interns.
The data processed by RDC WEB Srl is not disseminated or transferred to countries outside the European Union or to international organizations.
Time limit for data preservation
With reference to the purposes set out in points 3 a) and 3 b) the data is stored for the period necessary to manage the contract and fulfil legal obligations (10 years).
With reference to the purposes set out in points 3 c) and 3 d) the storage period is 5 years.
Existence of automated making processes
The Data Controller does not carry out any automated decision-making processes such as Profiling.
Data Owner's Rights
The Data Processor designated to provide feedback to the data owner in case he/she exercises his/her rights is: Ms Filì Valeria (Sole Director).
Pursuant to articles 15-23 of the Regulations, the Data Owner has the right to ask the Data Controller:
- the access to personal data both in paper and / or electronic archives,
- the correction, updating, cancellation or integration, if incomplete or incorrect, of the data as well as to oppose their processing for legitimate and specific reasons,
- the cancellation without unjustified delay if one of the reasons set forth in art. 17 (1) of the Rules exists,
- the limitation of processing when one of the hypotheses referred to in Article 18 (1) of the Regulation applies,
- the portability of the data in a structured format of common use and readable by an automatic device pursuant to Article 20 of the Regulation.
To exercise the aforementioned rights, the Data Owner may send a request by registered letter with acknowledgment of receipt to RDC WEB Srl - Piazza Mons. Arezzi 1 - 97100 Ragusa (RG), or by certified e-mail to [email protected], or by email to [email protected].
Without prejudice to any other administrative or judicial appeal, if the data owner considers that the processing that concerns him/her infringes the Regulation, he/she also has the right to lodge a complaint with the Guarantor Authority for the protection of personal data.
Art. 16 Law and Jurisdiction
Disputes arising from or related to the contract of purchase concluded on the website www.autoparts-rdc.com shall be subject to the laws and the courts of Italy.
These terms and conditions shall be interpreted under the provisions of Codice Civile ["Civil Code of Italy"], D.Lgs. 206/05 and D.Lgs. 21/2014.
Such contracts shall be subject to the non-exclusive jurisdiction of the court of Ragusa (Italy) - Foro di Ragusa.